Dear, Thank you for your feedback! Key details of the order are as follows: 1. Logistics Fulfillment You ordered on March 13th, and we shipped within 48 hours (March 15th). Your agent signed for it on March 17th. When you ordered, we clearly stated: “You need to pay international freight to your forwarder, who handles overseas delivery”. We also updated you twice (March 18th & 21st) that the parcel reached the forwarder’s warehouse. We’ve fully fulfilled our domestic obligations. 2. After - sales & Quality ✅ Quality Check: We re - inspected the same batch—no such issue found. ✅ Proactive Support: We contacted you via the order channel and Alibaba Customer Service multiple times, offering various after - sales solutions. However, you read messages but didn’t reply, nor provided malfunction proof (photos/videos). If you have questions, contact me anytime—we’re ready to help optimize your experience. Looking forward to your feedback.